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Lecturer, Psychology, Faculty of Social Sciences & Humanities (FSSH), Riphah International University
Asma Zafar is a Lecturer at Riphah International University, holding an MS in Career Counselling and Education and an Advanced Diploma in Clinical Psychology. Her research focuses on existential psychology and the role of artificial intelligence in therapeutic practice. In this module, she brings her counselling expertise to help learners master communication strategies for effective conflict resolution.
Communication Strategies in Conflict Resolution This course explores the pivotal role of verbal and nonverbal communication in escalating or de-escalating conflict. Drawing on psychological frameworks, learners will analyze conflict styles and practice active listening and “I” statements to facilitate resolution . . .
